Drew Lickman.

In this role, I support large-scale laptop deployment and upgrade workflows. I import laptop shipments, unbox and image devices, pre-provision them for new hires, then repackage and export them to Deloitte employees. I also install software and complete upgrade support for current employees, with a strong focus on quality assurance, process adherence, and continuous process improvement.

• Imported laptop shipments and managed intake-to-export hardware workflow
• Imaged and pre-provisioned laptops for new Deloitte employees
• Installed and updated software on employee laptops during upgrade cycles
• Performed quality assurance checks to ensure deployment readiness
• Followed documented processes closely while identifying opportunities to improve them

Seeking to expand my professional horizons and develop entrepreneurial skills, I accepted an invitation to join Bankers Life as a Life and Health Insurance Sales Agent, with a clear pathway toward becoming a Financial Advisor. This role provided me with comprehensive exposure to the insurance industry, financial planning principles, and client relationship management. I gained valuable experience in consultative selling, market analysis, and helping clients make informed decisions about their financial security.

• Developed and refined sales techniques through client consultations and product presentations
• Mastered time management skills while balancing prospecting, client meetings, and administrative tasks
• Gained comprehensive knowledge of life insurance, health insurance, and financial planning products
• Built strong client relationships through personalized service and needs-based selling approaches

As a Student Technology Assistant (Team Leader), I managed both the Information Technology department and the Makerspace, ensuring smooth operation of computer systems, 3D printers, laser cutters, and other digital fabrication equipment. I provided comprehensive technical support to students, faculty, and staff while leading a team of student workers.

• Led and coordinated a team of student workers across IT and Makerspace operations
• Automated login processes with batch scripts, streamlining staff setup time
• Provided technical support and training for software systems, hardware equipment, and digital fabrication tools
• Managed 3D printers, laser cutters, and other Makerspace equipment maintenance and user training
• Developed and deployed comprehensive training materials for new employees and equipment users
• Troubleshot complex technical issues across multiple platforms and systems

Key Coursework: Natural Language Processing, Artificial Intelligence, Data Structures & Algorithms, Computer Graphics, Computer Systems, Software Engineering, Visual Programming, Linear Algebra, Data Analysis